| Your
Satisfaction Is Important To
Us
If you are not
completely satisfied with your
purchase, simply return it for
an exchange or refund.
Your return must be postmarked within 15 days
from the date your order was received for a
refund. Items must be unworn with tags
attached and in original "like
new" condition. For merchandise
returned after 15 days, you
will receive a gift certificate
good towards any future purchase
at The Pajama Shoppe. Please do not return items after 60 days of purchase --- they will automatically be refused.
IMPORTANT:
Please do not return items that
are worn, soiled, ripped, or
damaged in any way -- The Pajama
Shoppe will not accept these
items as a return.
Please
note that Panties, Thongs,
T-Shirts, Briefs, Bustiers,
Corsets, Teddies, and Boxer
Shorts are not returnable
or exchangeable, due to Health
Regulations. Clearance
Sale items are final
and not returnable. Special Order items are
not returnable (see below). All returns must
be postmarked within 15 days from
the date your order was received for a refund.
Returns sent to
us after this time-period will receive a store
credit in the form of a Gift Certificate if
an exchange is not requested (see Exchanges
below). The merchandise “must be in new
and original condition” with all tags,
buttons, etc., attached. PLEASE DO NOT RETURN
Bustiers and Corsets, Teddies, Boxer Shorts,
Tap Pants, Thongs, or Panties. These items
are not returnable or exchangeable, due to
Health Regulations. Items on Sale cannot be
returned. Returned items that are excessively
wrinkled may incur a 15% restocking fee.
Follow
the procedures below when returning
items:
- Repack
your return.
Fold your item neatly and
place it back in its plastic
bag with all original tags
and inserts and pack in a
box. If you use the original
packaging, remove or cover
the original shipping label.
When using your own packaging,
please use a quality bag or
carton. You can get a Priority
Mail box from your Post Office
at no charge.
- Complete
the Return Form. Complete
the Return Form located in
Part C of your invoice. Fill
in the quantity and write
down the reason for return.
The Return Form must be included
in your return package in
order to receive proper credit.
If you wish to exchange for
a new item, please enter the
information on your Return
Form.
- Return
your merchandise.
Use the standard return label
located in Part C of your
invoice and affix it to the
outside of your package with
clear tape or glue. Seal
the package securely. Ship
your package back by USPS
or a carrier of your choice.
Insure the package for the
value of the merchandise.
Keep your shipping receipt
until the credit for your
return appears on your credit
card statement.
Returns
Without Merchandise Return Form
On a sheet of paper, please
write your full Name, Address,
Telephone Number, and reason
for returning the merchandise
and enclose it with the return
merchandise. Also, please note
whether you would like to return
the item for credit or if you
exchange it for another item.
If
you wish to exchange or order
a new item, please include on
a sheet of paper the item description,
item number, size, color, quantity,
and price of the item you wish
to receive in exchange for the
returned item. We will use your
original credit card information
to process the order.
You may return your merchandise
by mailing the items to:
Returns
- Pajama Shoppe.Com
6808 DeWitt
Road
Sachse, TX 75048
Pajamas
& Teddy Gram Gifts
Please
note that the full purchase
price of a Pajamas & Teddy
Gram Gift Set is not refundable
because it is packaged for individual
orders. However, the Pajamas
alone can be returned for an
exchange or a refund. The rules
above apply for returning the
Pajamas alone from this Gift
Set.
Gift
Returns
If you received the merchandise
as a gift, follow return steps
1 through 3. Fill in your name
and address and indicate if
you want an exchange or a gift
certificate sent to you.
Return
Process
Once
the return is received it will
be reviewed by our quality assurance
team. Any item that shows signs
of wear or has been engraved,
altered, resized or damaged
will not be accepted for a return.
Returns
that are improperly packaged
or damaged will be refused upon
receipt.
Refunds
Upon verification of your return,
your credit card will be credited,
less shipping and handling charges.
American Express card
refunds will
incur a service fee of 3.95%. If
you paid
by check or money order, a check
will be mailed to you.
Please
Allow 15 Days. It takes approximately
15 days for us to receive and
process your return. We'll credit
or refund the price of the merchandise
including any taxes you were
charged (excluding shipping
and handling). Allow two billing
cycles for your credit to appear
on your credit card statement.
Exchanges
If you ordered an exchange,
your credit card will be charged
for the cost to ship your exchanged
merchandise. You will receive
an email notification when your
merchandise ships. If you would like to expedite
the shipping of your exchange, you may place
a new order online and you will issue a refund
for your exchange.
Damaged
Shipments
We make every effort
to make sure your package arrives
in good condition. However,
we cannot be responsible for
unforeseen problems with carriers.
Sometimes, damage to shipments
do occur. If there appears to
be shipping damage, please keep
the original shipping carton
and take the following steps:
1) Promptly contact the office
of the shipping company for
a Damage Inspection report;
2) Request that the shipping
company return the merchandise
to the address listed on the
package. PLEASE DO NOT RETURN
THE MERCHANDISE YOURSELF, as
this may delay your reorder
or credit. E-mail us at
to inform us of the damaged
merchandise that will be returned
and we will send you a duplicate
order unless you cancel.
Refused
Shipments
If you refused a shipment after you place an order, it
may incur a 15% restocking fee
if not refused for a valid reason.
If you chose FedEx for shipping,
FedEx charges a reshipping fee
which we will bill to your credt
card.
Special
Orders
Special
orders and bulk orders are not returnable. This
means orders for 5 or more items in the same
style and color or any special order that The
Pajama Shoppe may order
from
a manufacturer specifically for a customer that
is not a regular stock item. |
